FAQs

1. Do you ship to Australia?

Yes. All orders are shipped from our fulfilment partner in Germany to customers across Australia. We use reliable international delivery services. Shipping times may vary depending on your location and customs processing.

2. Where is KiddaraWorld based?

KiddaraWorld is operated from Germany. We proudly serve customers in Australia through international fulfilment partners.

3. How long will my order take to arrive?

Most orders arrive within 8–14 business days after dispatch (excluding processing time). Delivery times may vary depending on destination, customs clearance, or seasonal delays. You will receive tracking information once your order has been shipped.

4. What payment methods do you accept?

We currently accept the following secure payment methods:

• Credit and Debit Cards (Visa, MasterCard, UnionPay, Maestro, Amex)  
• PayPal  
• Klarna (where available)  
• Google Pay  
• Shop Pay  
• Apple Pay  

5. Is my payment secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your full payment details after the purchase is completed.

6. Can I return or exchange an item?

Returns and exchanges are handled in accordance with the Australian Consumer Law (ACL).  
If your item is faulty, damaged, or not as described, you may be entitled to a refund or replacement.  
Please contact our customer service team with photo or video evidence so we can assist you.

Change-of-mind returns are not accepted unless required under Australian law.

7. How do I contact customer service?

You can reach our customer support team by:

• Email: support@kiddaraworld.com  
• Contact Form: Available on our website under “Contact Us”

Support hours: Mon–Sun, 09:00–05:00 (AEST)

8. Are your products safe for children?

All KiddaraWorld products are sourced from reliable suppliers. Please refer to each product page for age recommendations, materials, and safety information.